Automated Enquiry Follow-Up

Stop losing jobs to whoever replies first. Every enquiry gets an instant reply and a smart follow-up, automatically, day or night.

What this costs you

When someone reaches out and doesn’t hear back fast, they don’t wait. They call the next name on the list. After-hours enquiries sit until you’re back at your desk, if they don’t get missed altogether. Every hour between “enquiry received” and “reply sent” is an hour a competitor has to get there first.

How it actually works

Say an enquiry comes in at 9pm on a Friday, through your website contact form. Right now it probably sits in your inbox until Monday.

With this running, a reply goes out within minutes, in your own wording, confirming you got it and you’re on it. In the background, the system reads what they wrote and works out what it can already answer: product, rough timeline, business name. If something’s missing, like exact quantity or a site address, it sends one follow-up asking only for that, not a generic “tell us more” form.

By Monday morning, you’re not opening a cold enquiry. You’re opening a conversation that’s already qualified, with the gaps filled in and everything logged in one place.

What’s included

Setup connected to however you currently take enquiries, no need to change your website or switch tools
An instant acknowledgment written in your own voice, not a generic auto-reply
A smart follow-up that fills in the gaps automatically
Everything logged in one place, so nothing gets lost in an inbox

Why it matters

A calmer way to bring better things home.

01
Built around what you already use
No new software to learn, no switching how you take enquiries. It plugs into what's already there.
02
Sounds like you, not a bot
Replies are written in your own wording, not a generic auto-response people can spot instantly.
03
Never guesses on the important stuff
If something's unclear, it asks a real follow-up question instead of making something up.
04
You're never locked out
Every message sent is visible to you. Nothing happens in a black box.

Questions, answered

Before you begin.

Do I need to change my website or how customers contact me?

No. This connects to whatever you're already using, your website form, or even just your inbox, without you needing to rebuild anything.

What if the automated reply gets something wrong?

You'll always see exactly what went out and what was captured. It's built to ask for clarification rather than guess, and you're never locked out of a conversation.

How much does this cost?

It depends on your setup and how many enquiries you're getting. Get in touch and I'll give you a straight answer, not a generic price list.

How long does it take to get live?

Most setups are running within a couple of weeks, depending on how you currently take enquiries.

What happens after the initial setup?

It keeps running in the background. Light monitoring and small adjustments happen as needed. You're not left maintaining it yourself.

Every enquiry that waits is a job that might go elsewhere.

Let's get this running for you.

Get in touch